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Three Factors to Look for When Selecting a Flood Restoration Specialist

January 15, 2014

When a water damage event takes place, it’s imperative that property owners seek out professional companies within their region to respond to the issue. One of the challenges that many homeowners face in this process however is in deciding which companies offer the requisite professionalism and qualifications to respond to the problem. The team at Vancouver-based flood restoration specialists, Malkin Cleaners is now offering specialist advice on finding a local industry expert. The company recommends looking for the following three factors in a search for a water damage recovery firms.

1)      Choose a Company with Specialists on Call 24/7

It’s imperative that homeowners select a Vancouver flood restoration company that has professionals available at all hours of the day. This 24/7 response time shows that the company has comprehensive resources at their disposal. It also means that, should any further issues arise outside of regular business hours; their professionals will be able to respond within a consolidated timeframe. This could help mitigate further damage occurring as a result of the flooding event.

2)      Choose  Specialists with a Broad Experience Base

Flood restoration specialists must be able to respond to a broad range of on-site challenges when working to help the homeowner protect their property. They should be able to work with broken or leaky pipes as well as issues related to equipment such as toilets and washing machines. This will ensure that the problem is resolved professionally the first-time-around, rather than patched only to become a problem again at a later date.

3)      Choose a Firm Based on their Customer Service

Companies must be effective in their communications with customers. Homeowners dealing with a flood issue are usually panicked and in need of reassurance. Highly qualified, responsive and caring companies can provide this level of reassurance, as well as resolve the problem. Like most industries, customer service is a core business process in the water damage restoration field. Companies that are effective in this crucial business area are generally highly effective in their repair work.

Resolving water damage problems can be a challenging task. Ensure that you choose a company that is working on your side every step of the way by following the advice of the experts at Malkin Cleaners. To learn more about the experts at Malkin Cleaners, contact their company headquarters today. Qualified experts are now available to respond to all technical questions.